Question

I already paid to file, but I'm being told I need to pay again. This was after an error with filing last week. Help?

Forum|Forum|5 years ago
February 13, 2021
1 reply
0 views

I paid online to file, but received an error when I went to complete e-filing due to forms not being ready. Today I received the email that the forms were ready. I went to retry the e-file and now am being asked to pay again. I checked my bank account and the payment from the original attempt was pulled out of my bank account. Who do I contact about this?

TurboTax Deluxe Online

VolvoGirl

Employee

Are you in the same account? Or maybe you added a state return or some other service?

How to see your fees

https://ttlc.intuit.com/community/charges-and-fees/help/how-do-i-review-my-fees-in-turbotax-online/00/26353

For help with fees

https://ttlc.intuit.com/community/charges-and-fees/help/what-can-i-do-to-reduce-my-fees/00/26051

Contact Customer Service
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https://support.turbotax.intuit.com/contact/

What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

J

jennkadeschAuthor

Yes, same account. I reviewed all of the info on the forms to make sure. Everything is there... minus the proof of payment. I have an email and the amount showing on my bank account as well as the print out of the receipt. I'll try again tomorrow since they're unreachable.