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A
a.r.gautreaux
March 12, 2022
Question

I already pretty much finished my taxes, but now when I log in it's asking me to start all over. I'm confused.

  • March 12, 2022
  • 1 reply
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1 reply

VolvoGirl
VolvoGirl
Employee
March 12, 2022

It's common to end up with multiple accounts. First LOG OUT of whatever TurboTax account you're logged into right now. Then use this TurboTax account recovery website to get a list of user ID's for an email address. Run the tool against any email addresses you may have used
https://myturbotax.intuit.com/account-recovery/

If you used the Desktop CD/Download program then the only copy is on your computer and not saved or stored online.


A
a.r.gautreauxAuthor
March 14, 2022

OMG @VolvoGirl thank you so much! This is the first year I used the desktop version and I completely forgot! 

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