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Employee
June 1, 2019
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I am a Turbo Tax advantage member. My download that is waiting for me is for a Mac. I need to get Windows version. How can I change?

  • June 1, 2019
  • 1 reply
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    Best answer by DoninGA

    You will need to contact TurboTax support and speak directly with a support agent.  They can push a Windows installation file to your download account.  Support is closed on the weekends after tax season.

    See this TurboTax support FAQ for a contact link and hours of operation - https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

    To contact TurboTax customer service/support use their contact website during business hours. 

    Submit your question/problem during business hours and then use the option for Call (a phone number will be provided for Call) to speak directly with a TurboTax agent -

    https://support.turbotax.intuit.com/contact/ 

    Note:  The Call option will not be available when TurboTax Support is closed.

    1 reply

    DoninGA
    DoninGAAnswer
    Employee
    June 1, 2019

    You will need to contact TurboTax support and speak directly with a support agent.  They can push a Windows installation file to your download account.  Support is closed on the weekends after tax season.

    See this TurboTax support FAQ for a contact link and hours of operation - https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

    To contact TurboTax customer service/support use their contact website during business hours. 

    Submit your question/problem during business hours and then use the option for Call (a phone number will be provided for Call) to speak directly with a TurboTax agent -

    https://support.turbotax.intuit.com/contact/ 

    Note:  The Call option will not be available when TurboTax Support is closed.