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June 1, 2019
Solved

I am having problem with the health care section...can any one help?

  • June 1, 2019
  • 1 reply
  • 0 views
It says to pick 'yes' if everyone one is covered, but it won't let me choose anything
Best answer by tmunoz

If you are using the Turbo Tax Phone App, then try opening Turbo Tax in the browser window on your phone.  It will use the same login information but may display the page better.

If you are using Turbo Tax Online, the most likely reason for buttons that don't work or not being able to enter information is that something in the web browser is not displaying the page properly.  The easiest way around this is to simply use a different web browser or clear the cache in the current one.  You can select from Google Chrome, Mozilla Firefox, Internet Explorer or Safari.  If you need to install another browser, be sure to go to the trusted home site for the software for security reasons.

If you are using Windows 10, this TurboTax FAQ has more information.
https://ttlc.intuit.com/replies/6549824


1 reply

tmunozAnswer
June 1, 2019

If you are using the Turbo Tax Phone App, then try opening Turbo Tax in the browser window on your phone.  It will use the same login information but may display the page better.

If you are using Turbo Tax Online, the most likely reason for buttons that don't work or not being able to enter information is that something in the web browser is not displaying the page properly.  The easiest way around this is to simply use a different web browser or clear the cache in the current one.  You can select from Google Chrome, Mozilla Firefox, Internet Explorer or Safari.  If you need to install another browser, be sure to go to the trusted home site for the software for security reasons.

If you are using Windows 10, this TurboTax FAQ has more information.
https://ttlc.intuit.com/replies/6549824