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February 22, 2020
Question

I am having trouble signing up for TurboTax Track My Refund, it's saying my information is incorrect. I have tried several different things. Can I please get help signing in Or Up ?

  • February 22, 2020
  • 3 replies
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3 replies

Employee
February 24, 2020

Try checking Where’s My Refund?, it has the most up to date information available about your refund. The tool is updated daily (usually overnight) so you will just usually need to check once a day. Now, until the IRS starts processing your tax return there may not be a record of it or the IRS website may reflect that you have entered incorrect information. When tracking your federal refund you need to wait at least 24 hours after first transmitting your tax return. It sometimes takes several days for your status to first appear. As your return moves through the system the status will be updated accordingly. Continue checking the Where’s My Federal Refund?  tool for updates. These updates are made daily, usually overnight. Also, you will need to know the exact amount of your tax return refund, your tax return filing status, and your Social Security number when you visit the IRS website to track your refund.

For more on the timing of your refund please see this TurboTax FAQ.

If you are anticipating a state tax return refund those processing times vary from state to state. To check on a state refund please visit your state Department of Revenue website.

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May 15, 2020

I have tried wheres my refund and it keep saying wrong info. Are my taxes filed

January 14, 2021

I haven’t received any stimulus payments this far need your help

DoninGA
Employee
January 14, 2021

@Lacker2424 wrote:

I haven’t received any stimulus payments this far need your help


Only the IRS controls when and if a stimulus payment is distributed.

Go to this IRS get my payment website - https://www.irs.gov/coronavirus/get-my-payment

 

If you do not receive any other stimulus payments by January 15, 2021, then the stimulus payment for which you are eligible to receive will be entered on your 2020 federal tax return as a tax credit on Form 1040 Line 30.

The TurboTax program will ask about stimulus payments in the Federal Review section of the program.