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February 1, 2024
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I am never presented the opportunity to enter my activation code

  • February 1, 2024
  • 2 replies
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I bought TurboTax Deluxe.  I installed, then was asked to update.  Update was successful.  Then I restarted TT and was prompted to log in my account which I did.  I am then prompted to purchase Turbo Tax.  I am never provided the opportunity to enter the activation code.  None of the help pages describe my experience.  How do I activate Turbo Tax.

    Best answer by turtletax1999

    Just to update, after several more attempts restarting the software, I was prompted to change my password.  Once I changed my password I was able to get to the window to enter my activation code.  I still do not understand the difficulty of activating software that I paid for.  Maybe if the software was free I could see the extra effort, but Turbo Tax is getting more and more difficult to activate.

    2 replies

    CatinaT1
    February 1, 2024

    Please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service 

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    February 1, 2024

    Thanks, I got the software activated, but it should not be so difficult.  If you buy something, it should work out of the box. 

    turtletax1999AuthorAnswer
    February 1, 2024

    Just to update, after several more attempts restarting the software, I was prompted to change my password.  Once I changed my password I was able to get to the window to enter my activation code.  I still do not understand the difficulty of activating software that I paid for.  Maybe if the software was free I could see the extra effort, but Turbo Tax is getting more and more difficult to activate.