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November 25, 2019
Question

I am not seeing my information. I am only seeing my son's information who also filed using my program

  • November 25, 2019
  • 1 reply
  • 0 views
for 2018

1 reply

Critter
Employee
November 25, 2019

You appear to be using TTax On-Line --NOT the downloaded desktop version that is installed on YOUR computer.

If you are using the On-Line version, one of the features is that the  user ID/account can be used for ONE and only one tax return --e-filed or printed/mailed.  (Has always been this way)

If you need (or try) to prepare more than one return you MUST create a new user ID/account and pay for EACH return  --if you want to use the on-line version.  The same e-mail address can be used for multiple DIFFERENT account ID's.

If you try to prepare a second return using the same ID you will overwrite all data for the first return
and it will be lost forever; thus if the IRS challenges your first return you will no longer have a basis
to respond to questions.