Question

I am on the "registration information" page in the "File" section and when I click on the "Register" button nothing happens. How do I get past this?

Forum|Forum|5 years ago
April 15, 2021
3 replies
0 views

All else works. I can go back and change values, etc. I just cannot submit my tax return because I cannot get past this Register page.

TurboTax Free Edition Online

T

ThomasM125

That sounds like a problem in how your computer is interacting with TurboTax. I suggest you clear the cache and cookies on your computer, you can research how to do that on Google if you don't know how.

Also, you can try logging into TurboTax by using another web browser.

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A

andynunn77

Error of We've hit a snag and try again later for weeks now... no help on phones with TT. Saying my registration info doesnt match but Im pulling straight from TT return???

J

Joesdad110604

had the same issue....was my zip code...Info had it with 4 digit, but it didnt bring that extension over....xxx

KathrynG3

Try returning to the My Info section to verify that the original entry is correct. Look for extra characters including spaces or typos in the name, address lines, or date of birth.

Otherwise, see:

Message: Oops! No match found. Make sure you are using the information for the primary taxpayer....

Minimum system requirements for your device.

How do I delete cookies?

How to clear your cache.