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March 3, 2021
Question

I am stuck on a slide and it won’t let me continue

  • March 3, 2021
  • 1 reply
  • 0 views
I am stuck on where it says if I was effected by a natural disaster. I put no and I can’t continue on

1 reply

March 8, 2021

If you are stuck on a screen, you may need to log out and restart your computer, then log back in, or try another browser. Also, clear your cache and cookies.

 

Please see these TurboTax FAQ's for information on how to clear your cache and cookies:

 

To clear your cache use this TurboTax FAQ:

 https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135

 

 To clear your cookies use this TurboTax FAQ:

 https://ttlc.intuit.com/community/troubleshooting/help/how-do-i-delete-cookies/00/25978

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