Question

I am trying to pay for the State efile and when I click the Pay with credit card button, the pop up screen has a continue to website button but the button does not work.

Forum|Forum|5 years ago
February 14, 2021
2 replies
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TurboTax Online

Please see the TurboTax FAQ below for troubleshooting the button not working when trying to pay:

Troubleshoot blank screens, missing buttons, or missing images

You may also try closing out of TurboTax and clear your cache and delete cookies. Then sign back into your TurboTax account. If that does not work, try a different browser.
If still no luck, contact customer care here.
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F

feililee

It is happening to me, too. I have been trying the past two days, still not working.

H

hmillerredAuthor

I ended up calling support. It's a windows compatibility issue. It doesn't like windows 10.

I'm not in front of my computer right now but there is a troubleshooting feature under Tools within Turbotax. I ran that and then saved the changes it made. Worked fine after that.

Let me know if you can't figure it out and I will reply when I am at home with computer. Good luck, so frustrating! 😊

R

Rockl

It’s difficult to understand how this problem can still be happening but it is.

I’m my case I was able to complete the Intuit credit card transaction by changing the street address to 123 Main St with the correct city, state, and zip code. I’m guessing any street address other than the correct one will work around this long standing software bug.