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June 2, 2025
Question

I am trying to start going through my 2025 tax return but I can't get past a screen offering me Turbotax LIVE Assisted. There is no way not to accept it.

  • June 2, 2025
  • 1 reply
  • 0 views
When I log in to Turbotax it tells me it's moved my info from the last year, which is great, so I click on NEXT and then it shows me a screen where it says 'Based on your new situation we recommend LIVE ASSISTED. There is no way to go past this screen without accepting this product, which I do not want. There is no 'x' or anything. I have taken this day off work to do my taxes and literally can't get started because of this issue. I don't want this product, I just want to get started. Might finally be time to let Turbotax go!

1 reply

Employee
June 2, 2025
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**