In TurboTax Online, you can clear and start over as long as you haven't paid or registered yet (free users are asked to register their accounts before they file).Note: You can’t clear and start over using the mobile app. Instead, log in to your TurboTax account from a desktop or mobile browser to clear and start over.Sign in to TurboTax Online and open your return by clicking the orange Take me to my return button.With your screen maximized, click My Account (at the top of your screen toward the right) and select Clear & Start Over. (If on a tablet or phone, you may find the Clear & Start Over option by clicking the three parallel lines, or “hamburger”, in the top left corner.)Answer Yes to Are you sure you want to clear your return?After your entries have been cleared out, we'll prompt you to select a TurboTax product so you can start over from the very beginning.A reason you might want to clear and start over is if you think you’re in a higher-priced version of TurboTax and don’t need to be. Have a look below under Related Information for more details.If you're signed in under last year's login, once you clear and start over we'll automatically transfer last year's info over if you select the PLUS upgrade, Deluxe, Premier, or Self-Employed. Federal Free Edition (without PLUS) does not include the year-over-year transfer feature.

Question

I am trying to start my tax return over. I accidentally selected the wrong version.

Forum|Forum|7 years ago
June 5, 2019
3 replies
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TurboTax Self Employed Online

K

KaseyG

In TurboTax Online, you can clear and start over as long as you haven't paid or registered yet (free users are asked to register their accounts before they file).

Note: You can’t clear and start over using the mobile app. Instead, log in to your TurboTax account from a desktop or mobile browser to clear and start over.

Sign in to TurboTax Online and open your return by clicking the orange Take me to my return button.
With your screen maximized, click My Account (at the top of your screen toward the right) and select Clear & Start Over. (If on a tablet or phone, you may find the Clear & Start Over option by clicking the three parallel lines, or “hamburger”, in the top left corner.)
Answer Yes to Are you sure you want to clear your return?
After your entries have been cleared out, we'll prompt you to select a TurboTax product so you can start over from the very beginning.

A reason you might want to clear and start over is if you think you’re in a higher-priced version of TurboTax and don’t need to be. Have a look below under Related Information for more details.

If you're signed in under last year's login, once you clear and start over we'll automatically transfer last year's info over if you select the PLUS upgrade, Deluxe, Premier, or Self-Employed. Federal Free Edition (without PLUS) does not include the year-over-year transfer feature.

H

hyperion7

Somehow I wound up paying for the self-employed version of the tax software. I am not self-employed. how can I redo my taxes and would it make any difference?

M

MichelleLO

If you have already paid for the software, you will need to reach out to TurboTax Customer Support via the below link to see what your options are. Use keywords billing issues to get you to the right person.

What is the TurboTax phone number?

@hyperion7

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