Question

I am unable to enter expenses for medical professionals. Turbo Tax freezes up and will not allow me to enter those expenses. What do I do?

Forum|Forum|6 years ago
October 13, 2019
2 replies
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Employee

You could try a different browser, or just enter the medical professional expenses somewhere else in the medical expense section it it lets you.

When you enter medical expenses in TurboTax, it asks you a whole lot of questions to help you include everything that can be entered. Really what matters in the end is the total of all of it; that is what will go on your tax form, so don't get too frazzled trying to make sure everything is in the "right" category as long as you enter it all, and do not enter anything twice.

MEDICAL EXPENSES

The medical expense deduction has to meet a rather large threshold before it can affect your return. The amount of medical (including dental, vision, etc.) expenses that will count toward itemization is the amount that is OVER 7.5% of your adjusted gross income. You should only enter the amount that you paid in 2018—do not include any amounts that were covered by insurance or that are still outstanding. Of course, your medical expenses plus your other itemized deductions still have to exceed your standard deduction before you will see a difference in your tax due or refund.

To enter your medical expenses go to Federal>Deductions and Credits>Medical>Medical Expenses

2018 Standard Deductions:

Single $12,000 (+ $1600 65 or older)

Married Filing Separately $12,000 (+ $1300 65 or older)

Married Filing Jointly $24,000 (+ $1300 each spouse 65 or older)

Head of Household $18,000 (+ $1600 65 or older)

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

L

lmcameron57Author

Yes, I had to enter them somewhere else. Not happy with Turbo Tax because of this. I would have rather entered it where it belongs as it's historical data - Turbo Tax gives that historical data so you can compare things from the previous year.

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X

xmasbaby0

Employee

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

They are available from 5 a.m. to 5 p.m. Pacific time 7 days per week through October 25, 2019.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

J

JimWK

Answers in the "help" area are for 2018 questions - as I had a year ago and face the same problem for 2019 taxes. This cannot be so difficult to fix after a year of conversation. I thought TT had THE expertise in tax programs. Having the same problem after a year changes that thought

DoninGA

Employee

@JimWK wrote:

Answers in the "help" area are for 2018 questions - as I had a year ago and face the same problem for 2019 taxes. This cannot be so difficult to fix after a year of conversation. I thought TT had THE expertise in tax programs. Having the same problem after a year changes that thought

Try this -

Close the 2019 program

On the TurboTax icon, right click

Click on Properties

Click on the Compatibility tab

Check the box - Run this program as an administrator

Click on Apply and OK

Start the TurboTax program

See if the problem is corrected

L

lmcameron57Author

Yes, you'd think in a year they would correct this but I am running into the same problem in 2019. In addition, I have added expenses and overridden amounts and TT 2019 STILL won't update. What is wrong, Intuit? Can't you get things right?