Question

I am unable to update to update wages and salaries.

Forum|Forum|1 year ago
March 22, 2025
1 reply
0 views

Just started working on my 2024 Federal return.

When I try to update wages and salary the page just goes blank and doesn't let me do anything. I can back out and retry however the result is the same. There is no way to import my W-2 or manually update the information.

DoninGA

Employee

If you are using the TurboTax online editions, then clear cache and cookies on your web browser. If that does not clear the problem then change your web browser to either Google Chrome or Mozilla Firefox.

If you are using the TurboTax desktop editions for Windows, then follow this procedure -

Save your tax return and close the TurboTax program

Right click on the TurboTax icon

Click on Properties

Click on the Compatibility tab

Check the box Run this program as an administrator

Click on Apply and OK

Start the TurboTax program again and see if the problem persists.