Question

I bought the basic edition so I could get some help for my taxes however I would like to go back to the free edition, so how would I do that?

Forum|Forum|6 years ago
March 23, 2020
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TurboTax Live Basic Online

Employee

If you have not paid for the online edition you are using, have not filed your tax return or registered the Free edition, then you can clear your return and start over with a lower priced edition. Click on Tax Tools on the left side of the program screen while working on the 2019 online tax return. Click on Clear & Start Over.

If you have paid for the online edition then contact TurboTax support and see if they will give you a downgrade code.

See this TurboTax support FAQ on how to contact Support - https://ttlc.intuit.com/questions/3401489