I bought TurboTax 2024. At install, it says "You have macOS 12.7.6. The application requires macOS 13.0.My Mac Notebook doesn't allow upgrading to 13.0 or higher

Forum|Forum|1 year ago
December 29, 2024
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Best answer by xmasbaby0

If your Mac does not support the 2024 desktop software you can request a refund for the purchase of the software and then use online software instead. But you cannot pay for the online software using the license key for the download.

To request a refund from TT ; https://support.turbotax.intuit.com/forms/refund-request.jsp

xmasbaby0Answer

Employee

To request a refund from TT ; https://support.turbotax.intuit.com/forms/refund-request.jsp

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

DoninGA

Employee

TurboTax website which has minimum system requirements for the software - https://turbotax.intuit.com/personal-taxes/cd-download/tta-system-requirements/

See this TurboTax support FAQ for how to request a refund of a purchase - https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-refunds/request-refund-turbotax-product/L834M6uyW_US_en_US?uid=m5a22lq2

Go to this TurboTax website for the 2024 online editions - https://turbotax.intuit.com/personal-taxes/online/

RDG2024

I had the same problem today. I was able to request a refund from Amazon and they agreed to it. However, it's still very frustrating that TurboTax is incompatible with a MacBook Pro that I have been using TuboTax on for at least the last 8 years (probably longer).