Question

I bought turbotax software and 1 state file was suppose to be free. But it charged me. Why

Forum|Forum|6 years ago
June 7, 2019
10 replies
0 views

I bought Intuit Turbitax from Costco and 1 state tax was suppose to be free. Even when I install the CD software it says so . But when I filed mine it charged and when I filed for my daughter it also charged. Why?

TurboTax Deluxe Windows

Critter

Employee

One state program is included...however there is a fee to efile each state return...avoid the extra fee & mail the state returns.

C

crystalannc

FALSE ADVERTISEMENT!!! It even asked "would you like to use your free state efile on this return?" I choose YES and it still demanded $24.99 in order to efile my state return.

I

irs say business is hobby

I AGREE THAT IS FALSE !!! ADVERTISEMENT- TOTALLY DISAPPOINTED IN TT

I PAID $70 FOR TT THEN ANOTHER $45 FOR AN EXTRA STATE THEN ANOTHER $50 TO E-FILE THE 2 STATES- THAT'S $165.--NEXT YEAR GOING TO USE FREETAXUSA- MUCH MUCH CHEAPER.

B

bacallmcelroy

Thank you for starting this thread, I had the same issue and assumed there must be a mistake. Such a blatant bait and switch, it really pisses me off. 😠

D

DB42

I completed filling out the TT Deluxe forms, and progressed to eFile. I got a notice that I needed to "download the state". I questioned that since state forms were completed.

I proceeded to download, but what I downloaded was a hidden charge for eFiling the state. This is at best false and misleading advertising.

At no point in the program before charging to eFIle was there any notice that I could eFile the state by mail.

I called to speak with an agent, and they said that after eFiling, Intuit would not refund the $19.99 fee.

This false advertising and the fact that the mail filing alternative was never adequately communicated is unacceptable.

Intuit should be held accountable.

This message sent via online page https://ttlc.intuit.com/community/forums/replypage/board-id/202/message-id/312847 on 25 February,2020 at 3:50 PM CST

J

Justwannafile

Perhaps we can organize and regroup in the thread ‘undisclosed state efile charges’.

It only takes seven people with the same problem which can give substantial rise to same common issue — in other words many others were also deceived by the state filing undisclosed charges

to pursue a class action

J

jsa450

I was charged twice! We should get a class action suit going!

J

Justwannafile

Cant agree more. Perhaps we can organize and regroup in the thread ‘undisclosed state efile charges’.

It only takes seven people with the same problem which can give substantial rise to same common issue — in other words many others were also deceived by the state filing undisclosed charges

to pursue a class action

E

educ8r23

Agreed. I says on the box "State Returns" with a little box checked. To pay extra for E-File is ludicrous. Join the 21st century where everything is done online. $24.99 to send one electronic file while we already paid almost 100$ for software is so enraging. As well as the 7 different indications along the way that just keep guiding you through it without a clear explanation of your options to just print and mail it. Horrible end to an otherwise painless tax experience.

M

mmaguire6

I want a full refund of $74.20. I bought 1 license of TurboTax Deluxe with 1 state. Your false advertising said efile for federal and state would be absolutely free. When I completing entering info for my federal and state tax returns, I was presented with an option to efile, which again, your software said would be free for federal and state. After entering bank info, drivers license info, and everything else needed to steal our identity, up pops a window that says the state efile would be $20. Then after entering and approving other info I regret giving to you, your software then informs me that because I have a refund coming from federal, there would be an additional $40 charge. So absolutely free becomes $60. You are guilty of false advertising and breach of contract. I am contacting my credit card company to dispute the charge of $74.20, to let them know to come after you if my identity is stolen, and hopefully they will not allow any of their customers to do business with you.

M

MichelleLO

Please reach out to a TurboTax Customer Support Specialist to discuss your options. Use the keywords billing issues and do not use the word refund or you will get a phone number for tax refunds: What is the TurboTax phone number?

@mmaguire6

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B

bjohnston2

When loading my free state download it wants $45.

SForrestLO

You can speak to support for assistance. This FAQ will provide you with the steps to contact an agent.
https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

@bjohnston2

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D

Dizzy1

I agree. False advertising because it still costs $25 to efile the state return.

VolvoGirl

Employee

In the Desktop program you get one free state PROGRAM download to prepare unlimited state returns. Then each state return (including the first one) is $20 to efile, usually goes up to $25 March 1. Or you can print and mail state for free.

L

lmorillo

I didn't e file , but it charged me for both New York and New Jersey - one was supposed to be free.

L

lmorillo

I didn't e-file but it charged me for both states.

M

MichelleLO

Please reach out to TurboTax Customer Support to have someone review the fees with you. To get you to the right person, use the keywords billing issues.

What is the TurboTax phone number?

@lmorillo

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