Question

I can't run turbotax after downloading.

Forum|Forum|6 years ago
January 8, 2020
3 replies
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TurboTax Online

Employee

See the TurboTax support FAQ and the Related Information - https://ttlc.intuit.com/community/troubleshooting/help/troubleshoot-installing-and-running-turbotax-on-windows/01/25718

Z

Zooender

Downloaded Turbo Tax Deluxe on my 2009 Mac Book Pro, won't run on my current OS El Capitan Ver 10.11.6. Can't upgrade the OS Version any further. What can I do to run your software on my current computer??????

DoninGA

Employee

@Zooender wrote:

Downloaded Turbo Tax Deluxe on my 2009 Mac Book Pro, won't run on my current OS El Capitan Ver 10.11.6. Can't upgrade the OS Version any further. What can I do to run your software on my current computer??????

You will not be able to run the TurboTax 2019 software with your current Mac OS. You can request a refund of the purchase from TurobTax and then, if you choose to do so, use one of the TurboTax online editions for the 2019 tax return,

Go to this TurboTax website to request a refund for the software purchased from TurboTax - https://support.turbotax.intuit.com/forms/refund-request.jsp

TurboTax 2019 online editions - https://turbotax.intuit.com/personal-taxes/online/

J

julioramirezo

I can't run turbotax after downloading.

J

julioramirezo

problem when installing turbo tax

BrandiLO

Employee

Can you please let us know more details about the specific issue that you are having? Please click here for some troubleshooting steps for installing and running TurboTax on Windows based systems. Please click here for troubleshooting for MAC systems.

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