Question

I can’t sign out, my 6 digit code has expired and can’t get new one

Forum|Forum|5 years ago
January 20, 2021
2 replies
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TurboTax Free Edition Online

To sign out, click on Sign out, at the bottom left of your screen. Pictured Below

Do you need the 6 digit code to e-file? Please see this Turbotax FAQ for help with this, What if I'm having trouble with my filing verification code

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M

Melissamsoto88

Please help me I’m trying to finish my taxes and can’t find my 6 digit code to enter

DawnC

Employee

You need a 5 digit code (self-select) in order to e-file. This is not the same thing as the 6 digit IP PIN. Everyone that e-files needs the 5-digit code, but only taxpayers who have an IP PIN issued to them by the IRS need the 6-digit IP PIN. If you don't have an IP PIN issued to you, you can skip the identity protection pin. However, if the IRS has issued you an IP PIN, it is required in order to e-file your return.

Most taxpayers don't need an IP PIN — the IRS only issues them in select cases. If you know you need an IP PIN to file your taxes and you lost your CP01A letter (or never received it), you can:

Retrieve your IP PIN online at the IRS's Get an IP PIN site; or
Call the IRS at 1-800-908-4490 to have your IP PIN mailed to you (this can take up to 21 days)

We're unable to issue IP PINs and you won't find them on your tax paperwork. You can only get IP PINs from the IRS. @Melissamsoto88

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