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January 21, 2020
Question

I cannot file because it keeps telling me that qualified business income link should be blank. It is blank, and keeps giving me an error claiming it isn't

  • January 21, 2020
  • 1 reply
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1 reply

EbonyL122824
January 23, 2020

This issue may be resolved by clearing your cache and cookies on your browser. Please see the following instructions on how to clear your cache.

https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135

 

See here for instructions on clearing your cookies.

https://ttlc.intuit.com/community/troubleshooting/help/how-do-i-delete-cookies/00/25978

 

You may also try using another browser or using the phone app if the above does not work.

https://turbotax.intuit.com/personal-taxes/mobile-apps/turbotax/

 

If none of these resolve the issue, please contact Customer Support for further assistance.

https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

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