Question

I completed my 2018 taxes, paid for everything and have receipt, e-filed and got a notice it was rejected. Now when I sign into turbo tax it states i have no documents

Forum|Forum|6 years ago
September 30, 2019
2 replies
0 views

I have been using turbo tax for years. I am very frustrated. Taxes do tomorrow. Why isnt there a phone number i can call instead of going through this bs?

VolvoGirl

Employee

That's common to end up with multiple accounts. First LOG OUT of whatever TurboTax account you're logged into right now. Then use this TurboTax account recovery website to get a list of user ID's for an email address. Run the tool against any email addresses you may have used
https://myturbotax.intuit.com/account-recovery/

If you used the Desktop CD/Download program then the only copy is on your computer and not saved or stored online.

VolvoGirl

Employee

Oh, actually you can efile until Oct 15 not tomorrow. So you still have time to efile. After that you will have to print and mail it. You have 3 years to file for a refund.

Why did it reject? A common reason is the AGI.

When did you file 2017? If it was after August try using 0 for the AGI. And see,

https://ttlc.intuit.com/community/rejections/help/what-if-i-entered-the-correct-agi-and-i-m-still-getting-an-e-file-reject/00/27031

X

xmasbaby0

Employee

You have until October 15 to e-file your 2018 return. E-filing closes after 10-15-19.

If you cannot find your return you are likely trying to sign in the wrong account.

Many people have multiple TT accounts and forget how to access them. Log out of the account you are in now.

Account recovery

https://myturbotax.intuit.com/account-recovery/

https://ttlc.intuit.com/questions/1901535-forgot-your-turbotax-online-user-id-or-password

Or did you use the desktop version of TurboTax? If so, the files are on your own hard drive or any backup device you used like a flash drive.

https://ttlc.intuit.com/questions/1901486-how-many-turbotax-accounts-do-i-have

https://ttlc.intuit.com/questions/1901535

https://ttlc.intuit.com/questions/1901659-find-your-tax-data-file-in-mac

https://ttlc.intuit.com/questions/1900721-find-your-tax-data-file-tax-file-in-windows

Tell us the rejection code/message and we may be able to suggest how to fix the problem so you can e-file.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**