I completed the payment for a TurboTax product However, the payment was not processed in the desktop, where I am still prompted to pay. How can I avoid paying twice?

Forum|Forum|1 year ago
April 10, 2025
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TurboTax Deluxe Online

VictoriaD75

Did you pay for TurboTax Online and wish to complete your return in a desktop product? If so, you will need to contact TurboTax Support to assist. We cannot process refunds in this forum.

TurboTax Support

@mihaimariateodora

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mihaimariateodoraAuthor

Is there a way I can contact TurboTax without speaking to an AI chatbot or calling? I am based in Europe so I would prefer to avoid paying overseas call fees.

mesquitebean

Employee

@mihaimariateodora wrote:
Is there a way I can contact TurboTax without speaking to an AI chatbot or calling? I am based in Europe so I would prefer to avoid paying overseas call fees.

If you have X (Twitter) or Facebook you can contact a Support agent directly with messaging there.

https://x.com/TeamTurboTax

or
https://www.facebook.com/turbotax