Question

I created an account and someone else already has my (2-year-old) phone number on their account. What should I do?

I am asking for my son. He was able to continue creating an account and working on his taxes, but will there be a problem? What should he do?

It might be a problem if you ever try to recover your account (via phone number) in the future.

Please contact customer service at (800) 446-8848. TurboTax is open daily from 5:00 AM to 9:00 PM PT.

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