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June 22, 2024
Question

I did not understand about paying. I only wanted free. How do I stop payment?

  • June 22, 2024
  • 1 reply
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1 reply

VolvoGirl
Employee
June 22, 2024

To go back to Free or a lower version you can try to clear and start over  https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-clear-and-start-over-in-turbotax-online/00/26444

 

How to review your fees

https://ttlc.intuit.com/community/charges-and-fees/help/how-do-i-review-my-fees-in-turbotax-online/00/26353

 

In the regular Turbo Tax Free Edition, information that you can enter is limited now.  Why do I have to upgrade from the Free Edition or Plus?

https://ttlc.intuit.com/community/upgrading/help/why-do-i-have-to-upgrade-from-free-edition/00/26379

 

Or use one of the IRS free files sites if your AGI is 73,000 or less

Free File: Do your Federal Taxes for Free | Internal Revenue Service

 

Plus Somehow you upgraded to the LIVE expert help feature for higher cost.  How to remove Turbo Tax Live.  There are 2 different ways to remove Live depending on how you added it

https://ttlc.intuit.com/community/downgrading/help/how-do-i-remove-turbotax-live/00/27312