Solved

I didn't file my taxes on 2016 so I bought the 2016 Turbotax pkg., I have it all filled up and right when I'm about to e-file the App freezes on a Mac. Need help. Thanks.

Forum|Forum|7 years ago
June 4, 2019
10 replies
0 views

Everything seems to work but for the last step of E-filling when it asks for a bank account to deliver the funds. Even if I try to choose the option of a check by mail it freezes also.

TurboTax Free Edition Online

Best answer by xmasbaby0

You cannot e-file a 2016 tax return. You have to print it, sign it and mail it. E-filing for 2016 is permanently closed.

When you mail a tax return, you need to attach any documents showing tax withheld, such as your W-2’s or any 1099’s. Use a mailing service that will track it, such as UPS or certified mail so you will know the IRS received the return.

T

taratalanco

this is happening to me also

X

xmasbaby0

Employee

You cannot e-file a 2016 tax return. It has to be printed, signed and mailed.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

T

taratalanco

I can not print it out because it keeps freezing

X

xmasbaby0

Employee

Scroll down to the answer from macuser_22 on this page

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

G

gc_farris

I'm having the same issue what it the fix?

K

kimmerray

same thing happens to me. Any answers?? I know it has to be mailed to them and a check will be mailed. But I can't even get past that screen at all.

SteamTrain

Employee

@kimmerray

You need to read the response form macuser_22 down below on how to get thru using "Forms Mode"

____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*

X

xmasbaby0Answer

Employee

You cannot e-file a 2016 tax return. You have to print it, sign it and mail it. E-filing for 2016 is permanently closed.

When you mail a tax return, you need to attach any documents showing tax withheld, such as your W-2’s or any 1099’s. Use a mailing service that will track it, such as UPS or certified mail so you will know the IRS received the return.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

S

shegolightAuthor

thanks

macuser_22

Employee

That is a incompatibility with Mac OSX 10.13 that did not exist when TurboTax 2016 was released so it will not be fixed. It has to do with the way OSX 10.13 handles the instructions to open the screen that Apple changed.

The workaround, if you want direct deposit or debit is to not press any button, but to switch to the forms mode, and on the Info Wks part V, manually check direct deposit or direct debt box, fill in the bank routing and account number and return to the interview - the screen will now be opened with the bank information.

If you want a mailed check, then that is the default. Again switch to the forms mode to be sure then both direct deposit and debit boxes are marked no.

Use the File -> Print -> Print for filing and print, sign and mail the return. There is no need to return to the interview since the next screen when you want a check mailed is an option to add "Audit defense for $59.99" and then to print for filing.

[If you do want to purchase Audit Defense, I suggest purchasing directly from https://intuit.taxaudit.com/ ]

https://ttlc.intuit.com/questions/4139594-turbotax-mac-turbotax-2016-becomes-unresponsive-after-upgr...

**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**

S

shegolightAuthor

perfect, thanks

SteamTrain

Employee

Besides the e-file vs mail issue...there is a second one too.

TTX 2016 was not updated to work with OS X 10.13. TTX has said they have no plans to do so.

Other, MAC users with the exact problem you report...they have found that they can open their file in Forms Mode....make the changes they need about the Refund and Bank..or mail, in the Federal Information Worksheet (Part V). then print the forms needed from Forms Mode.

Not sure if they can switch back to the interview to print from the file menu or not

____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*