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March 16, 2024
Question

I don't understand why my file keeps getting rejected is there anyway to fix it?

  • March 16, 2024
  • 2 replies
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2 replies

DoninGA
Employee
March 16, 2024

You received an email from TurboTax for the rejected tax return.  The email has the rejection code and the rejection message.  What does it say?

March 16, 2024

A common e-file error is that t an Identity Protection PIN (IP PIN) is required for the taxpayer. Did you receive a CP01A Notice from the IRS with the required IP PIN? The IP PIN must be entered and it must match the IRS e-File database. 

 

Go to the "Federal Tax" tab, select "Other Tax Situations", and choose the "IP PIN" section. 

Enter the correct IP PIN information and then resubmit your return. 

 

If the IP PIN is not entered, this return cannot be electronically filed. It will have to be printed and filed by mail.

 

 Visit www.irs.gov/get-an-ippin for further information. For assistance about the IPPIN contact IRS at 1-800-908-4490 or visit a Taxpayer Assistance Center.

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