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April 1, 2020
Question

I dont know my pin from last year so my state and federal refund were rejected. the call center wont pick up for me to talk to anymore unless i pay $30.00

  • April 1, 2020
  • 1 reply
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1 reply

April 1, 2020

Most taxpayers don't need an IP PIN — the IRS only issues them in select cases.

If you know you need an IP PIN to file your taxes and you lost your CP01A letter (or never received it), you can:

  • Retrieve your IP PIN online at the IRS's Get an IP PIN site; or
  • Call the IRS at 1-800-908-4490 to have your IP PIN mailed to you (this can take up to 21 days)

We're unable to issue IP PINs and you won't find them on your tax paperwork. You can only get IP PINs from the IRS.

If you are referring to the five-digit pin that you created last year then you are referring to the Self-Select PIN. If this is the case, you can use your 2018 AGI instead.

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