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D
danny-gonzalez16
February 2, 2021
Question

I entered the info for line 16 on the recovery rebate sheet but pressing continue doesn't do anything

  • February 2, 2021
  • 1 reply
  • 0 views
I entered the info needed but I'm stuck on the screen because pressing continue doesn't work

1 reply

K
KatrinaLO
February 3, 2021

You may need to clear your browser's cache and delete the cookies stored on your computer. A full or corrupted cache can keep TurboTax from functioning properly.

Please see the below FAQ for instructions on how to clear the cache and delete cookies.  

Clear Cache:  https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135  

Delete cookies: https://ttlc.intuit.com/community/troubleshooting/help/how-do-i-delete-cookies/00/25978

Also, try refreshing your browser and even try using a different browser if the issue persists.

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