Question

I filed my taxes 2/7/19 and I have still not received my return, why is this happening?

Forum|Forum|7 years ago
June 1, 2019
4 replies
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TurboTax Free Edition Online

Employee

Was your return accepted? Check here: <a rel="nofollow" target="_blank" href="https://turbotax.intuit.com/tax-tools/efile-status-lookup/">https://turbotax.intuit.com/tax-tools/efile-status-lookup/</a>

If it was accepted what does it say on the IRS site? <a rel="nofollow" target="_blank" href="https://www.irs.gov/refunds">https://www.irs.gov/refunds</a>

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

E

ejesse54Author

Yes they were accepted and on the IRS site it says that info not available but it says that regardless of how many different days I check it. Do you know what that means?

VolvoGirl

Employee

What is your filing status? Maybe try picking Single to look it up. That has worked for some people.

X

xmasbaby0

Employee

https://turbotax.intuit.com/tax-tools/efile-status-lookup/

https://ttlc.intuit.com/questions/2584108-why-is-there-no-record-of-my-return-at-where-s-my-refund-wmr?jump_to=answer_4242575

Sometimes people get confused by the “summary” given by TurboTax and use the wrong amount for the federal refund. Make sure you are only using the federal refund amount, and not an amount that combined your federal and state refunds.

Your federal refund amount is on line 20a of your Form 1040

https://www.irs.gov/refunds/tax-season-refund-frequently-asked-

To call the IRS:

IRS: 800-829-1040 hours 7 AM - 7 PM local time Mon-Fri

Listen to each menu before making the selection.

First choose your language. Press 1 for English.

Then do NOT choose the first choice re: "Refund", or it will send you to an automated phone line.

Instead, press 2 for "personal income tax".

Then press 1 for "form, tax history, or payment".

Then press 3 "for all other questions."

Then press 2 "for all other questions." It should then transfer you to an agent.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**