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I filed with the online version program & was only able to file one family members return. How do access the download with out having to purchase another one?

Forum|Forum|7 years ago
June 6, 2019
2 replies
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After I completed the return I was unable to file another family member. I read that I should have purchased a CD version which I was never informed at anytime. I have been using Turbo Tax for over 10 years & feel like I was miss led in this online version. Can I apply the purchase of the deluxe version online & get a download code to finish the rest of my family's returns?

The order number is TTWC64343404 Thanks

TurboTax Deluxe Online

Best answer by VolvoGirl

Since you paid for the online version call and ask them to switch you to the Desktop download. Have you been using the Desktop CD/Download program before? Why did you try Online this year? Pricing is only one difference. There are several other big differences.

Contact Customer Service 5am-9pm Pacific time 7 days a week, https://support.turbotax.intuit.com/contact/

VolvoGirlAnswer

Employee

Since you paid for the online version call and ask them to switch you to the Desktop download. Have you been using the Desktop CD/Download program before? Why did you try Online this year? Pricing is only one difference. There are several other big differences.

Contact Customer Service 5am-9pm Pacific time 7 days a week, https://support.turbotax.intuit.com/contact/

G

gwood486jamAuthor

thank you for the response as it was very helpful.

I followed your advice & customer service converted the transaction to a download, resolving my problem. Super service

Thanks again