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January 20, 2020
Question

I get a blank screen after selecting which turbo tax to use

  • January 20, 2020
  • 1 reply
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1 reply

Critter
Employee
January 20, 2020

Troubleshoot blank screens, missing buttons, or missing images

 

https://ttlc.intuit.com/replies/3300331

 

...OR use this:

 

.... this is the likely issue with anyone with a blank page during the running of Desktop TTX software.

.......TTX should only be installed and run as an Administrator..not in some guest account without administrator privileges...but it's hard to know each person's exact setup.

Exit TurboTax....then:

 1)  right click TurboTax 2018 icon

2)  Select  … Properties

3)  Select the  Compatibility tab

4) In the "Settings" box … check the box to "Run this program as an administrator"

_________________

This has fixed the problem for a number of users now.