I get a generic "TurboTax - ErrorLooks like we've run into an error.We're sorry but need to close TurboTax." opening 2024 desktop. Is there someone I can call?

Forum|Forum|1 year ago
January 10, 2025
8 replies
0 views

I just installed the 2024 desktop PC deluxe TurboTax. I logged in and the app closed out. I re-opened and it said it could not connect to the internet even though I was connected. I closed and tried again and got this generic message. I restarted my computer and tried again and got the same message. I uninstalled and re-installed the app and got the same message. Is there someone I can call to talk through this with?

Best answer by CatinaT1

You might need to call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service

mccaffrj

Following your post... I'm having exact same issue.

SpreadTheWord

Ditto.. Waiting for an answer.

douglas-lapointAuthor

I found another similar post and they said they needed to log into their TurboTax account before downloading the software. I uninstalled TurboTax today again, logged in to my account, then downloaded it again. Now it is working for me. No idea why that was needed.

xmasbaby0

Employee

There was a known issue yesterday on 1-10-2025 that has now been resolved.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

mthomtech

Are we sure this is fixed? I'm seeing a lot of the same issue, and I've still not been able to activate.

CharlieDude

I ran into the same problem and found a solution. Make sure you download and install the latest "MS visual C++ redistrutable". My wifes PC has Windows 11 Home and when I tried installing TT to it, TT asked me to install MS C++, I did and it installed and activated perfectly. I then went to my PC that has Windows 11 Pro and installed the latest C++, it to then installed and activated without a problem. I tried everything I could think of and did all of TT's troubleshooting that did not work. For some reason MS doesn't download the latest C++ through Windows update, you need to go to MS and get it. TechPowerUp has an all in one install packeage that updates all the MS C++'s too. Hope this helps?

mthomtech

I'm on a Mac - so not sure if there's an equivalent solution for me. TT support is still trying to troubleshoot, but no luck yet.

Ginger25

I have same the same problem. Had no problem installing and using the software, then today when it updated, the problem started. I Spent 4 hours on the phone with customer service and it’s still not fixed. Sounds like there is a bug in their software that they need to fix.

Tried uninstalling and reinstalling multiple times. Still didn’t work.
Does anyone have a solution for this?

imodeldata

It is very frustrating and I had the same issue. Download and install the latest "MS visual C++ redistrutable". When I installed / repaired the version I was using then I was able to access Turbo Tax again.

grneydkat2020

TurboTax Deluxe installed just fine initially and I was able to begin using it in January. This week TTAX began to throw the error "TurboTax - Error Looks like we've run into an error. We're sorry but need to close TurboTax". I've called support twice and have two different case numbers. We uninstalled and reinstalled TTAX multiple times, using admin creds, not using admin creds etc. Still threw the error. Downloaded a "super patch" at TS direction and applied it. Did not resolve the issue. Then the TSR told me this is a known issue with TurboTax deluxe and the dev team is working on fixing it and should have it resolved over the weekend. I asked how I would be notified when it is resolved, and he said via email. We shall see. Since the known issue affects Deluxe only, I asked when customers would be upgraded to a working version such as Premier free of charge. Didn't get much of a response to that question. So far, I've spent at least 5 hours trying to get TTAX 2024 working. In reading this thread the issue seems to have been going on for several weeks, unless that same error message is thrown for a variety of issues. C'mon Intuit, let's gooooooo.

CharlieDude

Try downloading and installing this:

Visual C++ Redistributable Runtimes All-in-One

Latest Visual C++ Redistributable Runtimes All-in-One Nov 2024 Download | TechPowerUp

It solved the problem for me.

rloak

This worked for me.

jaudain182

I need to file my taxes, I finished filling out everything, all that was left was to file and print, now i'm getting this error message and I can't open the file to complete my taxes. Very frustrating