I get this message when I get to the end to file "Something changed in your returnYou'll need to choose your refund method again." Anyone else?

Forum|Forum|4 years ago
January 15, 2022
3 replies
0 views

I have chosen to do the refund advance method. It was approved. It takes me through the same steps over and over!

TurboTax Deluxe Online

Best answer by Curbin200

We have received reports on this and we are working for a resolution. We thank you for your patience. Please check back again soon or reach out directly here for further assistance.

This was posted earlier And it worked for me too!

SO after many days of fighting with the loop I finally figured it out...

You email used for Turbo must be the same as the email used to log into credit Karma.

SO what I did was...

1.) Went to Credit Karma website I unlinked the Turbo account.

2.) Went to Turbo website and updated my email address to the same as my email address for Credit Karma (which I had set up long before turbo linked up with credit Karma)

3.) signed out and back into Turbo and low and behold it went right through.

Dont know if each step was 100% needed but it worked for me in that way so I figured I would let yall know.

Hopefully none of you followed the advice of the "professionals" and just went ahead with the direct deposit like I was told to do by MULTIPLE of them.

GeorgeDenseff

The message means that something changed, and your return cannot be e-filed now. Go back to the Review tab and run review to see what happened and what needs to be fixed. Often this is due to a form not being ready.

Critter-3

Did you all ready efile the return and then came back to make changes ? Is the filing status still pending ?

Jessyoung214Author

No, it will not allow me to file yet.

GeorgeDenseff

Logout. Clear cache and cookies on Chrome browser and sign in again. TurboTax is written for the Chrome browser and most of these issues can be solved by switching to it, even if you have to download it to your device.

tashakillen5

I keep getting the same thing. Any solution yet?

BrandiLO1

If you have already tried the suggestions above by @Critter-3 and @GeorgeDenseff, please click here to contact customer care for further assistance. @tashakillen5

Jessyoung214Author

@BrandiLO1 I have contacted support 4 separate times now and they tell me to either try again later or wait and try after the 24th when the IRS is accepting. I have a feeling it still will not work after the 24th.