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February 7, 2021
Question

I get: We’re having a little trouble processing your billing information. Please select "contact us" from the help panel to speak with an expert to assist you.

  • February 7, 2021
  • 1 reply
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What does this mean, when I get the message :
Oops. We’re having a little trouble processing your billing information. Please select "contact us" from the help panel to speak with an expert to assist you.

1 reply

MaryM428
February 7, 2021

Contact a live person at TurboTax and ask to be transferred to a billing expert.  They are located in Mountain time and do not work on weekends.  I have best success with getting connected after 9:00 AM Mountain time on Monday through Friday.  
 

How do I Speak to a Live Person at Turbotax

  1. First of all, you have to dial 1-800-446-8848 (1-800-4-INTUIT)
  2. After that, press 1.
  3. Now, press 1 for the US or press 2 for Canada.
  4. After that, you will automatically connect with the live person from Turbotax.