Question

I got an error message when I was paying to file. My card was charged multiple times but the app kept telling me I had a connection error.

Forum|Forum|6 years ago
January 29, 2020
2 replies
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TurboTax Deluxe Online

AkinaLO

Please contact customer support by following the instructions below for help with any charges.

https://ttlc.intuit.com/replies/3300041

But if you still feel you require additional assistance, you can contact us at

(800) 446-8848.

**Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer"

B

Bill C5

TurboTax Premier Got error code 70001 when filing the Georgia State tax. Entered all info and took Visa card. Help line call found charge to card was made. But tax review recycled to check return over in a loop. Sate returned didn't submit. Help line said to go to refund web page. No help.

. This is in reference to case number: [phone number removed]

B

Bill C5

Error70001 - Customer Care recommended deleting all previously installed CD versions of TurboTax from prior years. I did the uninstall for 5 previous years. Then I restarted the computer and the error was gone! Thank you Customer Care for taking the time to solve this issue and allowing the returns to process normally.