Hello! Thank you for reaching out and being a member in our community. Here are the most common scenarios customers are seeing with GreenDot.Current scenarios: You need a replacement card. If the address you have on file is still your current address, you can call GreenDot (888-285-4169) and request a new card through their IVR (interactive voice response). New address? You will need to talk to a live agent to update your address. Note: We've heard reports of dropped calls or silence on the line with Green Dot. This is not an ideal experience for you and it's understandably frustrating. If this has happened, please try calling again. Your account has been closed. Contact the IRS, they have information on how the stimulus will be delivered to you. You did not receive a stimulus. Contact the IRS, they have information on how the stimulus will be delivered to you. TurboTax does not have information on your missing stimulus, you will have to contact the IRS if you did not receive your stimulus. Additionally, TurboTax and Green Dot do not have any information regarding your stimulus payment status eligibility. The most up to date information on stimulus deposit eligibility and status can be found at IRS.gov/coronavirus. Stay safe and thanks for reaching out. Hope this helps!

Question

I got notified my tax return is in green dot bank but i have no way of accessing it, what do i do?

Forum|Forum|5 years ago
January 3, 2021
1 reply
0 views

No text available

TurboTax Free Edition Online

Katie_B

Hello! Thank you for reaching out and being a member in our community. Here are the most common scenarios customers are seeing with GreenDot.
Current scenarios:

You need a replacement card. If the address you have on file is still your current address, you can call GreenDot (888-285-4169) and request a new card through their IVR (interactive voice response).
New address? You will need to talk to a live agent to update your address.
Note: We've heard reports of dropped calls or silence on the line with Green Dot. This is not an ideal experience for you and it's understandably frustrating. If this has happened, please try calling again.
Your account has been closed. Contact the IRS, they have information on how the stimulus will be delivered to you.
You did not receive a stimulus. Contact the IRS, they have information on how the stimulus will be delivered to you.

TurboTax does not have information on your missing stimulus, you will have to contact the IRS if you did not receive your stimulus. Additionally, TurboTax and Green Dot do not have any information regarding your stimulus payment status eligibility. The most up to date information on stimulus deposit eligibility and status can be found at IRS.gov/coronavirus. Stay safe and thanks for reaching out. Hope this helps!