I got rejected by turbo tax so I went somewhere else to file my taxes...will i also get rejected there?

Forum|Forum|6 years ago
June 7, 2019
6 replies
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Is it ok to file somewhere else since turbo tax rejected my return

Best answer by JeanneLO

If your federal return was rejected by the IRS using TurboTax e-file option, you can file through another company if you did not correct it and refile. But first, it is advisable to closely review the reason code in the email you received from us. If you correct the tax return you can refile in most instances through TurboTax and not have to go another provider.

https://ttlc.intuit.com/replies/3302275

JeanneLOAnswer

Employee

https://ttlc.intuit.com/replies/3302275

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JeanneLO

Employee

Also, if you have already filed through the other company then don't refile with TurboTax.
Yes, you may get rejected by the IRS through the other provider if you haven't correct the issue for the rejection.

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Kyieshab1

So if I tried to file with turbo and got rejected multiple times then went somewhere else and got rejected also. Then I fix the AGI problem with turbo and now it’s saying my dependents can’t be file on multiple returns. Is trying file at different places causing this error even if both places rejected me? Do I go back to the 2nd place and try to fix the problem there?

Fatimar236

IF I GOT REJECTED ON TURBOTAX BECAUSE IT SAYS MY BIRTHDATE IS WRONG BUT ITS NOT AND NEITHER ANYTHING ELSE IS WRONG, IVE GONE OVER IT MULTIPLE TIMES, AND I CANT GET AHOLD OF SSA OR IRS TO SEE IF THEY HAVE MY BIRTHDAY INCORRECT. CAN I REFILE THEM SOMEWHERE ELSE ?

pk12_2

Employee

@Fatimar236 , (a) the rejection does not come from TurboTax but from the taxing authority ( IRS or the State );

(b) if you check and find that everything is correct, then only option is to file by mail -- this will mean a human will get involved and may solve the problem; (c) IRS uses SSA file to check name , SSN and Birthdate and sometimes the SSA file is wrong ( for whatever reason ). If the error persists then you may have to go visit the SSA local office and they can give you a letter certifying your birth date, name and SSN -- you may have to send this to the IRS to update their records --- that is worst case scenario -- generally getting human intervention may resolve the issue.

Hope this helsp

Tylerlarimore

Did turbo tax still charge u even tho you got rejected and went somewhere else? Customer support was telling me that even if I got rejected they are still guna charge me 200 whether I go threw them or not

CarissaM

Yes you will still be charged if you are using a paid version to file. If you are rejected you can correct the rejection and re-file your return.

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ladyshavon

That is ridiculous because clearly nearly everyone is having issues this year.

hlb8734

Why did I get a phone call from intuit saying my federal return was rejected, yet I already received an email and text saying they were approved? And they still say approved on the website?

DawnC

Employee

Because if you submitted your tax return here, they were pending until the IRS started accepting. But then you also filed somewhere else and that return was accepted before the one you submitted on TurboTax. Since your return was already accepted somewhere else, the one you completed here was rejected. You can only file 1 tax return per year. Once your social security number has been accepted on a tax return, any future returns with your social security number on them will be rejected. @hlb8734

You can ignore the rejection notice if your tax return was accepted through another e-file service.

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hlb8734

I didn’t file through anyone but turbo tax. I am just replying to the thread because I can’t get any explanation. I just don’t understand why it says accepted on TurboTax yet I got a call saying it was rejected also. IRS still says pending not approved. I have to do an amendment anyway I just need to know if it was accepted or rejected to know if I can fix it and resend or amend after the fact. It’s just misleading and confusing. I’ll try and go by the IRS website not TurboTax I guess.

jancey77

You didn't really answer whether or not the fee paid by Turbo Tax will be refunded or not...

xmasbaby0

Employee

No one in the user forum can resolve a billing issue. Have that discussion with customer support.

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

Customer support is available from 5 a.m. to 5 p.m. Pacific time Monday-Saturday.

No one in the user forum can resolve a billing issue. If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help. Do not use the word “refund.”

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

tnc4

I keep getting rejected by the irs. The AGI is what turbotax has on file since most of the information was already there because I used them last year. What can I do?