You might want to clear the cache. If you are filing with TurboTax online, let's do these: Check your internet connection. Try to log out and sign back in the program. Clear your cache and sign back into the program. To clear cache, click here: Cache You may also try a different browser. For the online version, to update, it's automatic when you sign in and out.

Question

I got the tax return 2018 file but I can’t opened that file

Forum|Forum|6 years ago
March 17, 2020
1 reply
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TurboTax Free Edition Online

L

linaj20201

You might want to clear the cache.

If you are filing with TurboTax online, let's do these:

Check your internet connection. Try to log out and sign back in the program.
Clear your cache and sign back into the program. To clear cache, click here: Cache
You may also try a different browser.

For the online version, to update, it's automatic when you sign in and out.