I had an error on my return and it was rejected. I can't find it on my computer (only the pdf copy). I can't follow the instructions because there is no file to edit. ??

Forum|Forum|1 year ago
April 7, 2025
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When I access Turbotax it takes me back to te beginning, not my old return that I filed. Can't find the original file to edit. How do I recover the original?

TurboTax Online

mesquitebean

Employee

@whepler1234 wrote: I had an error on my return and it was rejected. I can't find it on my computer (only the pdf copy). I can't follow the instructions because there is no file to edit. ??
When I access Turbotax it takes me back to te beginning, not my old return that I filed. Can't find the original file to edit. How do I recover the original?

What tax year are you referring to? The current 2024 filing or a prior year? And was it prepared in Online TurboTax or desktop software installed on your computer?

If you are referring to a 2024 online return, and when you log back in, if you see no evidence of it, and it's acting like it wants you to start one, then you may have multiple accounts without realizing it. If that's your situation, we can help you find the right online account.