Question

I had to delete my state return due to an e-file issue. I am now trying to file but it is asking me to pay again. What do I need to do to avoid/ or bypass this?

Forum|Forum|3 years ago
October 2, 2022
1 reply
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TurboTax Self Employed Online

Employee

If you paid the TurboTax online account fees which included the state tax program at $49, you should not have been able to delete the state tax return.

See this TurboTax support FAQ for checking your fees - https://ttlc.intuit.com/community/charges-and-fees/help/how-do-i-review-my-fees-in-turbotax-online/0...

If your fees include the state tax program and you have already paid the account fees then you will need to contact TurboTax support for assistance with this issue on Monday. Use the key words Billing Issue

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax