Question

I have a charge from intuit on my debit card. Can you please look into this unauthorized charge for $280.67 charged on March 18 2021?

Forum|Forum|5 years ago
March 22, 2021
1 reply
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The last 4 numbers of my debit card are [removed].

Employee

@ maryellenfranklin wrote:
I have a charge from intuit on my debit card. Can you please look into this unauthorized charge for $280.67 charged on March 18 2021?
The last 4 numbers of my debit card are ####

This is mainly a user community forum, and nothing account-specific is handled here, but we can tell you what you may be experiencing. If necessary, we can tell you how to phone TurboTax Support.

Did you use Online TurboTax to prepare a 2020 return, and did you choose to pay the TurboTax fees out of your Federal refund? If so, has your Federal refund been delayed an unusual amount of time or reduced? If so, I can tell you more about why such a debit might occur.

If so, what product edition did you use? I suspect it was one of the Live products to have a fee that high; i.,e., one that has help on demand from a CPA/EA tax expert and a review of your return prior to filing. If that was an auto-debit for fees due to extended delay at the IRS, then part of it is likely the $40 service for that payment option ($45 for California filers.)

If needed after that, we can tell you how to reach TurboTax Support for help with any billing issues.

M

mesquitebean

Employee

@ maryellenfranklin

Also be aware this is a public Internet forum. Your card info is not needed here, since nothing account-specific is handled in this community forum. You should not post any personal info in the public forum. You can remove it from your post. To do that, you can edit it by clicking the tiny blue 3-dot icon just to the right of your question title. It's possible a Moderator may do so in the meantime.