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April 17, 2025
Question

I have a old email account on file . I have a new email so I tried to file and the want to send a text but I don't have that email anymore.

  • April 17, 2025
  • 2 replies
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2 replies

Employee
April 17, 2025

If you're referring to the email verification code some users need when efiling, see this:

 

  • Log in if not already logged in, and low down in the left menu column choose Intuit Account.
  • In your Account settings, go to Sign In & Security.
  • Check the email address there, and update if necessary.
  • If it has an adjacent tag that says "unverified" or "not verified", there may be a link to verify it there.
  • If so, it will then send a verification email.
  • Once you do all that, I'd log out of TurboTax, close the browser and reopen it.
  • Then log in and try your filing again.   It may or may not ask you again when efiling for an email verification code, but it at least it will be using your correct email address.

FAQ: What if I'm having trouble with my filing verification code?

https://ttlc.intuit.com/community/security/help/what-if-i-m-having-trouble-with-my-filing-verificati...

SharonD007
April 17, 2025

You can update your email address before you e-file. Review the TurboTax article How do I change my TurboTax account email? for specific instructions.

 

@leyendecker8976 

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