Question

I have a turbo tax card from last year so why when I filed my tax this year they didn’t ask me if I still have ie because it didn’t expire yet and they said that they would send me out a new

Forum|Forum|5 years ago
February 15, 2021
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TurboTax Live Basic Online

Thanks for reaching out. I apologize for the delay in response. Yes, the reason is, this year you'll be able to put your refund on the all-new Turbo Visa Debit Card. Due to the change, we are not able to put your refund on any Turbo Prepaid Visa cards you have receive in the past. Once you’ve signed up for a Turbo® Visa® Debit Card, it’ll be delivered in 5-10 business days (remember: Saturday, Sunday, and official holidays don't count as business days).

Please see the below TurboTax FAQ for additional information:

I already have a reloadable Turbo Prepaid Visa card. Can I put my refund on it?