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April 15, 2025
Question

I have a turbo tax deluxe code from purchasing it but it keeps trying to charge me the premium price

  • April 15, 2025
  • 1 reply
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    1 reply

    VolvoGirl
    Employee
    April 15, 2025

    Did you buy the Desktop program and have the 16 digit License Code?  Sounds like you are in the Online version instead of the program you bought. 

     

    You need to download and install the Desktop program. Do you need help installing the Desktop program? How to get started with the Desktop program, install and activate it
    https://ttlc.intuit.com/turbotax-support/en-us/help-article/product-delivery/download-software-turbotax-com/L7u9oLEkq_US_en_US?uid=luqgvzrd


    If you started in the Online version you can switch to the Desktop program and continue without paying for Online. How to switch…….
    https://ttlc.intuit.com/community/choosing-a-product/help/how-do-i-switch-from-turbotax-online-to-the-turbotax-software/00/26129