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I have already paid for State tax return, but You don't reconize it. Please let me chat with someone in Intuit

Forum|Forum|6 years ago
June 7, 2019
4 replies
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I bought Turbo Tax from Amazon the deluxe,with state included

TurboTax Deluxe Windows

Best answer by Opus 17

In the beginning of the season, Amazon’s servers were vending the wrong product. Uninstall the program, and then download a new installer from your Amazon account. It should be the correct installer this time.

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xmasbaby0

Employee

What software are you using? Online or desktop?

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

VolvoGirl

Employee

There was a problem with Amazon Deluxe not including the state. Try reinstalling it. I’ll try to find out what the solution was. You might need to contact Amazon.

VolvoGirl

Employee

See the answer on this post
<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/4501294-from-amazon-com-which-was-a-whole-different-issue-i-bought-turbotax-deluxe-with-one-state-free-but-it-is-now-asking-me-to-purchase-this-was-the-downloadable-version">https://ttlc.intuit.com/questions/4501294-from-amazon-com-which-was-a-whole-different-issue-i-bought-turbotax-deluxe-with-one-state-free-but-it-is-now-asking-me-to-purchase-this-was-the-downloadable-version</a>

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Opus 17Answer

Employee

In the beginning of the season, Amazon’s servers were vending the wrong product. Uninstall the program, and then download a new installer from your Amazon account. It should be the correct installer this time.