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July 16, 2019
Question

I have been using Turbo Tax Premier for several recent years including 2016,17,18 with a couple of years of gap earlier to that. Aren't the Returns supposed to be there?

  • July 16, 2019
  • 1 reply
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    1 reply

    VolvoGirl
    Employee
    July 17, 2019

    Yes.  

    That's common to end up with multiple accounts.  First LOG OUT of whatever TurboTax account you're logged into right now. Then use this TurboTax account recovery website to get a list of user ID's for an email address.  Run the tool against any email addresses you may have used

    https://myturbotax.intuit.com/account-recovery/

     

    Or you used the Desktop CD/Download program.  Then the only copies are on your computer.