Question

I have bought 2020 Turbotax Premier at Costco today. I have the license code to download the code (new this year). Website doesn't seem to allow this?

Forum|Forum|5 years ago
January 3, 2021
2 replies
0 views

Note, I can install the code from the CD. However, I want to try this new feature of downloading from the website. This is for Windows desktop.

M

mesquitebean

Employee

I had no problem downloading the software after buying a CD at Costco. When I went through the steps, it placed a download link in my Online Intuit account. Do you have an Online account (required)? Did you follow the steps in the FAQ below? If so, where does it fail?

https://ttlc.intuit.com/community/installing/help/i-bought-the-cd-but-my-computer-doesn-t-have-a-cd-drive/01/26450

The instructions are also in the Costco packet on the cardboard CD holder where your code is displayed.

VolvoGirl

Employee

@mesquitebean Sounds like he installed the CD? It might be this problem that I and another user are having. Any insight into this? I bought my CD from Costco too.

https://ttlc.intuit.com/community/taxes/discussion/re-cannot-reinstall-download-cd-product-on-second-computer/01/1770183#M628397

D

dattsharmaAuthor

No, I did not installed the CD. I have a feeling, the website needs to be updated to allow this new feature of 2020 Turbotax software. Earlier years of the software didn't have the option. May be, there will be some kind of answer when the support team comes online Monday morning.

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waynerob

This WAS VERY Annoying. Your product DOES NOT WORK with OSX!! How can the leading tax software provider not work with MAC? Furthermore, you do not make it easy to transfer the license to the online version. I purchased through Costco with email delivery for a Windows download. There were no options or indications at purchase. Even if there were, Intuit should make it easy to apply the license key to the online version. All I (and millions of others) want to do is license your product. How, after all these years, have you not solved this issue? I am going to post this complaint all over the internet if I don’t get quick remediation or a refund!

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dattsharmaAuthor

Waynerob is referring to two different problems. They sound like valid problems but they are different from the problem I had. I have a Windows system. After I figured out problem with my account, I was able to download the code with no problem. As far as I concerned, my issue is resolved.