Question

I have waited 10 mins because it locked me out for that long. Now im locked out for 13 mins

Forum|Forum|7 years ago
June 6, 2019
3 replies
0 views

I am trying to change/update my email address and it has already locked me out for 10 minutes so I wanted. I went to try again and it said I am locked out for 13 minutes.

TurboTax Basic Windows

S

SharmaineF

I apologize for the inconvenience. This FAQ will provide a solution.

https://ttlc.intuit.com/replies/5568870

This FAQ will provide steps to update your email if you cannot sign in.

https://ttlc.intuit.com/replies/3300098

A

aenn13

Your FAQ did not provide any such information.

I had a similar issue, couldn't remember my password and got locked out for 15 minutes.

fine, reset the password, waited 20minutes (because why not) and attempted to log in.

Was told im now locked out for 15 minutes.

I entered the password correctly after waiting MORE than the 15 minutes a 2nd time, and got the same message. Locked out for 15 minutes.

This is ridiculous and incredibly disturbing that your system is so flawed even at login.

BrandiLO

Employee

Please to https://support.turbotax.intuit.com/contact. Please select your product, edition, and then write "I'm locked out of my account". You will get a message that no answers could be found. Select "Try Something Else". Fill out the form and click "submit my information". You will then be given a ticket number and a phone number to call to speak with customer care. They should be able to look you up in the system and get this resolved.

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M

Mikes40155

why does the 15 minute lock out not work.

M

Mikes40155

Your 15 mins lockout does not work

EbonyL122824

You can use this link here to recover your account. There is a small blue link at the bottom that says Try something else and if you click on that you can locate your account by using your SSN, name, and birthdate. If you still can't access your account, you can contact TurboTax Support for assistance by following this link here.

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A

andremiad

I have been locked out over night.

D

DaraLO

@andremiad To sign in to your Turbotax account when it's been temporarily locked, follow the steps in this Help Article: Sign in is temporarily locked

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