Please try the following steps which may help clear the loop you are experiencing: Log completely out of Turbo Tax. Then, clear your cache and cookies within your browser and completely close out of it. I have included the Help Articles below if you need assistance clearing cache or cookies. Re-open the browser and log back into Turbo Tax and see if this fixes the situation. You can also try a different browser or "incognito mode". If none of the above steps resolve the issue, try this workaround: When entering the payment address for the credit card, use your city/state/zip code, and for the street address, utilize 123 Main St. Clear CacheDelete Cookies

Question

I just completed my TurboTax online and owe $102 I attempted to put in my credit card info but it didn't go through. How do I continue to pay this?

Forum|Forum|3 years ago
April 12, 2023
1 reply
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TurboTax Deluxe Online

H

HeatherPLO

Please try the following steps which may help clear the loop you are experiencing:

Log completely out of Turbo Tax.
Then, clear your cache and cookies within your browser and completely close out of it. I have included the Help Articles below if you need assistance clearing cache or cookies.
Re-open the browser and log back into Turbo Tax and see if this fixes the situation.
- You can also try a different browser or "incognito mode".

If none of the above steps resolve the issue, try this workaround: When entering the payment address for the credit card, use your city/state/zip code, and for the street address, utilize 123 Main St.

Clear Cache

Delete Cookies

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