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Solved

I just installed Turbotax Premier 2024. When I go to open it, it says I have to do a restart. If I restart the computer, I still get the same message. Now what?

Forum|Forum|1 year ago
December 14, 2024
3 replies
0 views

I have also run System File Checker and all my system files are good. I've tried restarting Turbotax 2020, 2021, 2022 and 2023 and they all start normally. This is a problem with Turbotax 2024 Premier. I've even tried uninstalling and reinstalling and same result. How do I get this fixed since it's unusable as is?

Best answer by SteamTrain

Several others have reported the same.....and fixed it.

Appears to be a problem with the proper version of Visual C++ not being present on your computer.

See:

Turbotax 2024 Desktop installation

Employee

You will have to contact TurboTax support for assistance with this problem.

Support is open from 5am to 5pm Pacific time, Monday thru Friday

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number/L0Od33nMQ_US_en_US?uid=lfgviwbm

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

SteamTrainAnswer

Employee

Several others have reported the same.....and fixed it.

Appears to be a problem with the proper version of Visual C++ not being present on your computer.

See:

Turbotax 2024 Desktop installation

____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*

barry-mizesAuthor

That worked. Thank you so much.

I had same issue on windows 11 turbotax 24 not being launched

giving an Error.

Installed current version of Visual c++ x64 and x86

it fixed the issue

THIS!!!! Downloading both was the key to getting past the generic "Error" screen on a fully updated Windows 11 PC.